Cancellation Policy

At Epigeneres, we understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule appointments. To ensure efficient scheduling and optimal service delivery, we have established the following cancellation policy:

Cancellation Notice

Clients are kindly requested to provide a minimum of 24 hours' notice for cancellations or rescheduling of appointments. This allows us to accommodate other clients who may be in need of our services.

Cancellation Process

Cancellations or appointment modifications can be made through our online booking portal or by contacting our customer service team directly.

Late Cancellations/No-Shows

Cancellations made less than 24 hours before the scheduled appointment time, or failure to attend a scheduled appointment without prior notice, will be considered late cancellations or no-shows.

Late Cancellation/No-Show Fees

A fee may be applied for late cancellations or no-show appointments. The amount of the fee will depend on the specific circumstances and may vary.

Exceptions:

We understand that emergencies and unexpected situations may occur. In such cases, please contact us as soon as possible to discuss your situation, and we will do our best to accommodate your needs.

Refunds

Refunds for late cancellation or no-show fees are subject to review and may be issued at our discretion.

By booking an appointment with Epigeneres, clients acknowledge and agree to adhere to our cancellation policy.

This cancellation policy is designed to ensure fairness to all clients and to help us maintain the highest level of service quality. We appreciate your cooperation and understanding.

If you have any questions or require further clarification regarding our cancellation policy, please don't hesitate to contact us.